Cancellation & Refund Policy

Customers can call customer service to request a refund.

  • Refunds for qualifying returns per the return policies described above will be issued when returned merchandise is received.
  •  Defective items are eligible for exchange only for the same item.
  • Early check-in or late check-out is subject to availability and may be chargeable by the hotel directly.
  • Check-in time is 2 PM. Check-out time is 12:00 PM. Reservation must be canceled 15 days prior to the planned date of arrival.
  • One night’s stay will be levied for cancellations received up to 8 days prior to arrival.
  • Full stay will be levied for cancellations received within 7 days prior to arrival.
  • It is mandatory for guests to present valid photo identification upon check-in.
  • The Credit Card Holder must be one of the travelers.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in a fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
  • To make modifications or cancellations please log in to the ‘Cancel/Reschedule Booking’ section on the booking page.